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Glossary of Terms Used for USAID's Automated Directives System (ADS) - Updated 07/15/2011 Partial Revision

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Term Definition
Customer

The person or group who is receiving a service, or who is considered the recipient or beneficiary of a given result or output. There are several different types of USAID customers: Ultimate customers: Those host country individuals, especially the socially and economically disadvantaged, who are beneficiaries of USAID assistance and whose participation is essential to achieving sustainable development results (USAID Automated Directives System - ADS - Chapters 101, 102). Intermediate customers: Those organizations, including host country governments that receive USAID services to implement programs that are designed to benefit the ultimate customer. This includes private voluntary organizations (PVOs) contractors, and host country entities. Internal - process customer: Bureaus, Offices, and individuals within USAID that benefit from and participate in the activities undertaken by other Bureaus, Offices, and individuals within the Agency. Washington and U.S.-based customers: U.S. Government entities, or individuals representing such an entity, at whose behest USAID carries out its programs and who have a stake in the program results that USAID produces. Examples include Congress, the Office of Management and Budget (OMB) and the Department of State. Congress represents U.S. Taxpayers (USAID Automated Directives System - ADS - Chapters 200-203, 250).

Customer Service Plan

A planning document previously required for every individual Operating Unit. The plan is no longer required. This term is no longer used (USAID Automated Directives System - ADS - Chapters 200-203, 250).

Cut-Off Score

The minimum rating score which a candidate must meet in order to rank among the best qualified (USAID Automated Directives System - ADS - Chapter 418).

Cycling (Cycle)

The periodic removal of obsolete copies of vital records and their placements with copies of current vital records. This may occur daily, weekly, quarterly annually, or at other designated intervals. Update (USAID Automated Directives System - ADS - Chapter 502, 511).

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