For any technical assistance program to be successful, it is important to have professional management systems in place. We are guided by a set of principles for the design and implementation of technical assistance projects in developing countries. These emphasize:

Dialogue and Cooperation: We emphasize a consultative, inclusive approach to project implementation. The involvement of counterparts in the design and implementation is essential to ensure that change management programs are effective and supported.

Ownership and Empowerment: It is important to emphasize the development of local talent. We are keen on empowering staff based on solid risk management approaches and motivational strategies. We enjoy coaching project staff and interns in field offices on all aspects of project management, including human resources, turn around and change management, donor relations, internal financial control and work planning.

Integrity and Accountability: Especially in difficult environments such as Afghanistan and many other developing countries, it is important to adhere to the highest standards of professionalism, integrity, client concern and service.

Internal Financial and Risk Controls: Strong internal risk management systems, such as those based on the COSO, AS/NZS  460:2004 and ISO 30001 are critically important to the implementation of programs, especially the larger ones.

Quality and Innovation: We try to utilize the latest technology in support of project implementation. The content management system of the LTERA project is a good example of how free opensource software is used to manage the project's document repository (over 600 documents with different access levels) and to provide information on the programs to counterparts in different languages.